Ombudsman Program

B/S/S/T Area Agency on Aging’s Ombudsman program gives those living in long-term care settings a voice in their own care. An ombudsman advocates for residents' rights and betterment of life, responds to complaints made by residents and family members, and makes quality assurance visits to long-term care facilities.
Ombudsman Volunteer Recognition Group Picture of 5 Ombudsman volunteers

What does an Ombudsman Do?

Who uses an Ombudsman?

  • Provides information to residents and family about rights, procedures and additional resources within the facility or community.
  •  Investigates concerns and works to resolve issues that may involve a resident in a long-term care facility.

  •  Offers consumer education programs and carries out training for facility staff.

  •  Assists in the development of resident and family councils.

  •  Residents or potential residents of long-term care facilities, as well as individuals receiving services from community and adult day care

  •  Long-term care residents’ friends or family

  •  Long-term care administrators and agencies

  •  Members of community groups and government agencies

  •  Citizens who want to improve long-term care

Residents of long-term care facilities have numerous rights under federal and state laws, including:

  • Right to know and exercise your rights.

  • Right to know about services and financial charges.

  • Right to be consulted in planning your medical treatment.

  • Right to decline medical treatment

  • Right to confidentiality of records
  • Right to privacy in treatment and care

  • Right to freedom from restraints

  • Right to express grievances without fear of retaliation

  • Rights pertaining to admission, transfers, and discharges, including the right to appeal


Volunteering Opportunities

Volunteering Opportunities raised hands
Through contributions of time, energy, inspiration and expertise, volunteers often report they receive more than they give. They gain experience, make connections, and feel a sense of satisfaction from knowing their time has a direct influence on older individuals’ lives.